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John E. Howell

Fax +1.214.939.5849

Mr. Howell has extensive experience in structuring, negotiating and documenting a wide variety of outsourcing and other service agreements, as well as other complex business arrangements, both in the United States and in other parts of the world. He regularly represents clients in technology-based businesses and is keenly aware of their specialized legal needs.

Areas of Emphasis

  • Outsourcing agreements
  • Technology service agreements


  • Best Lawyers in America -- Dallas Information Technology Lawyer of the Year, 2014 - 2015
  • Best Lawyers in America, Information Technology Law; IT Outsourcing Law, 2004 - 2017
  • Chambers Global Client’s Guide, Leading Outsourcing Lawyers, 2007 - 2016
  • Chambers USA Client’s Guide, Leading Outsourcing Lawyers, 2005 - 2015
  • Chambers USA Client’s Guide, Leading Texas Technology Outsourcing Lawyers, 2004 - 2015
  • Lawdragon, 500 Leading Lawyers in America, 2007 - 2015

Professional/Civic Activities

  • American Bar Association, Science & Technology Section
  • State Bar of Texas, Computer & Technology Section
  • Dallas Bar Association, Computer Law Section
  • Board of Trustees, Dallas Theater Center (former Chair)
  • Board of Directors, AT&T Performing Arts Center
  • Representation of Electronic Data Systems Corporation (EDS) in connection with its sale to General Motors Corporation, the structuring and documentation of the initial data processing and telecommunications services relationship between EDS and GM, and the renegotiation of that relationship in connection with the subsequent split-off of EDS from GM.
  • Establishing and managing a full service legal department for EDS in Detroit, Michigan following the acquisition of EDS by GM.
  • Representation of EDS in connection with the negotiation of many industry-leading outsourcing agreements, including its ground-breaking information management and telecommunications agreements with Continental Airlines and its sister company System One Corporation.
  • Representation of GBT, d/b/a American Express Global Business Travel, an international company owned 50% by American Express, which contributed its Global Business Travel division, and 50% by an investor group that contributed $900,000,000, in connection with several technology-related transaction, including:
    • A multi-faceted agreement among American Express, Delta Air Lines, and GBT that provides, among other things, for American Express and Delta to extend their co-branded credit card arrangement and for Delta to outsource to GBT various travel management functions.
    • Agreements pursuant to which GBT outsourced the performance of applicable functions to Cisco Systems, AT&T, and IBM.
    • A Subscription Services Agreement and accompanying Statement of Work with NetSuite, Inc. providing for GBT’s global financial processes, including financial consolidation across dozens of countries and currencies around the world, to be operated on NetSuite’s cloud-based management suite.
  • Representation of Parkland Health & Hospital System, a major public hospital system, in the outsourcing of several aspects of its information technology operations, including:
    • A multi-faceted transaction involving both the sole sourcing of desktop, help desk, and voice communications to three different service providers and also the competitive procurement of data center and data network services, resulting in a long-term outsourcing agreement with Xerox Services.
    • A multi-tower competitive procurement resulting in the outsourcing of desktop support services to IBM and help desk services to a local technology provider.
    • The outsourcing to a new company established by outside investors of the commercialization of innovative predictive analytics technology developed by Parkland and its controlled affiliate.
  • Representation of Travelport, including its predecessor Worldspan, in connection with various technology-related transactions, including:
    • The original negotiation, and subsequent renegotiation, of Airline Services Agreements with each of its owner airlines, including Delta Air Lines, Northwest Airlines, and TWA/American Airlines.
    • The original negotiation, and several restructurings and renegotiations, of an Asset Management Offering arrangement with IBM pursuant to which IBM provides to Travelport a wide range of equipment, software, and services.
    • The simultaneous negotiation of content agreements with all major U.S. air carriers.
  • Representation of Hewitt Associates in connection with a major Human Resource Outsourcing agreement with Duke Energy Corporation, including a subsequent renegotiation of and expansion of that agreement.
  • Representation of Pacific Investment Management Company (PIMCO) in connection with the outsourcing of its back office operations to State Street Bank and Trust Company, including the implementation of the global arrangement in several foreign jurisdictions with unique regulatory requirements.
  • Representation of Bell Atlantic Network Integration in the structuring and negotiation of a major telecommunications network management agreement with US Airways, as well as the subsequent restructuring of this relationship as a subcontract to Sabre.
  • Providing full legal representation of the Fibreboard Asbestos Compensation Trust while it was being established as an ongoing organization to process, resolve, and liquidate future asbestos related claims against Fibreboard Corporation.
  • Representation of Kerr-McGee Corporation in connection with the outsourcing of its production and revenue accounting functions, including related information technology services, to PricewaterhouseCoopers.