Susan Altman navigates businesses through the complexities of dealing with suppliers and customers in order to help lower costs and improve revenues. Susan helps clients properly structure contracts in ways that foster long-term, positive commercial relationships, whether through licensing, strategic alliances, outsourcing transactions or joint ventures. For example, she recently assisted a major healthcare system in negotiating its electronic medical records software license so as to incentivize the parties to achieve a long-lasting successful relationship through a fair balance of obligation and risk.
Susan brings to bear a substantial background as a transactional lawyer serving clients in a broad array of commercial needs. In addition to assisting clients with IT and business process outsourcing activities, Susan has negotiated commercial contracts supporting the implementation of complex ERP, EMR, customer information, and smart meter systems. She has also negotiated numerous licenses of intellectual property rights in the software, medical device, and biotechnology industries.
The commercial transactions and outsourcing arena demands technically sound, practical advice, informed by awareness of market conditions and best practices. To meet this need, Susan draws from the knowledge base and assistance of the Commercial Transactions and Outsourcing practice group, located across three continents, as well as firm resources in areas such as intellectual property, privacy and data protection, tax, employment, dispute resolution, bankruptcy, antitrust, FDA, and Internet safety.
Susan is a frequent lecturer on commercial and technology issues.