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Susan P. Altman

Fax +1.412.355.6501

Susan Altman navigates businesses through the complexities of dealing with suppliers and customers in order to help lower costs and improve revenues. Susan helps clients properly structure contracts in ways that foster long-term, positive commercial relationships, whether through licensing, strategic alliances, outsourcing transactions or joint ventures. For example, she recently assisted a major healthcare system in negotiating its electronic medical records software license so as to incentivize the parties to achieve a long-lasting successful relationship through a fair balance of obligation and risk.

Susan brings to bear a substantial background as a transactional lawyer serving clients in a broad array of commercial needs. In addition to assisting clients with IT and business process outsourcing activities, Susan has negotiated commercial contracts supporting the implementation of complex ERP, EMR, customer information, and smart meter systems. She has also negotiated numerous licenses of intellectual property rights in the software, medical device, and biotechnology industries.

The commercial transactions and outsourcing arena demands technically sound, practical advice, informed by awareness of market conditions and best practices. To meet this need, Susan draws from the knowledge base and assistance of the Commercial Transactions and Outsourcing practice group, located across three continents, as well as firm resources in areas such as intellectual property, privacy and data protection, tax, employment, dispute resolution, bankruptcy, antitrust, FDA, and Internet safety.

Susan is a frequent lecturer on commercial and technology issues.


Fulbright Fellowship, University of Bonn, Germany 1979-1980

Speaking Engagements

  • Development of University Partnerships for the Promotion of Innovation, a Project for Russia: “Critical Issues in Licensing,” International Leadership Program of the U.S. Department of State, Pittsburgh, February 22, 2011
  • "Strategic Contractual Alliances," presented to Western Pennsylvania Chapter, American Association of Corporate Counsel, May 18, 2010
  • "Transition Services," presented at client's global headquarters, March 17, 2009
  • "Online Services Agreements," CLE presentation, Pittsburgh, May 30, 2008
  • "Contract Drafting: Technique and Structure," CLE presentation, Pittsburgh, January 4, 2008
  • "Open Source Software," TiE Pittsburgh Open Source Summit, February 15, 2007
  • "Managing the Website," University of Pittsburgh GSPIA, April 5, 2005
  • "Secrets of a Successful Software License," CLE presentation, Pittsburgh, May 13, 2004
  • "Anatomy of a Tech Contract," CIO/ARTS Seminar, October 2, 2003
  • "Structure of Contracts for the Sale of Goods and Services," Lorman Education Services Seminar, January 15, 2003
  • "Legal Aspects of Establishing a U.S. Base of Operations," Dortmund Economic Development Agency, Dortmund, Germany, July 1, 2002
  • Representation of major U.S. health system in licensing of enterprise electronic health software
  • Representation of medical device manufacturers in negotiation of international distribution agreements
  • Representation of major university medical center in negotiation of group purchasing agreement
  • Representation of a major university in the sale and related license of adaptive learning technology
  • Representation of a major university medical system in the negotiation of its group purchasing organization agreement
  • Representation of a drug discovery and development company in the negotiation of a license for drug development and commercialization with a global provider of neurology products
  • Representation of a $3 billion utility company in its negotiations with a global systems integrator and managed application service provider of a customer information system
  • Representation of a software company offering web-based software for managing, measuring, and reporting on high net worth and ultra high net worth trust portfolios
  • Representation of a software company offering inventory optimization and forecasting applications to global consumer packaged goods manufacturers