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Rob Pulham

Advising several clients in relation to procurement of Microsoft cloud-based software solutions and the impact of Microsoft's standard Australian contracting terms on the particular client's circumstances.

Advising the largest generator of renewable energy in Australia on an ERP system including conducting parallel negotiations with enterprise software vendors (Oracle and SAP) for the software solution, developing the SI sourcing strategy and leading the SI services negotiations (which included a three vendor shortlist to meet our client's particular requirements).

Advising the retail arm of an Australian energy provider in relation to negotiation of a Systems Implementation and Outsourcing Agreement and proposed software and services agreements for the blueprint, design and implementation (by Accenture) of their CRM/ERP Customer Experience Project using Salesforce CRM software and Accenture analytics software, including preparing the implementation services agreement and leading simultaneous negotiations with the two system implementor vendors (Accenture and CapGemini) and leading negotiations with the software vendor (Salesforce) as well as Accenture for its analytics solution.

Reviewing privacy practices and policies for various clients and advising on required amendments to comply with recent reforms to the Privacy Act.

Providing various advices to an Australian charity in relation to its privacy practices, including: o the adequacy of its agreements and processes to be adopted for conducting fundraising campaigns with the assistance of third parties, including issues regarding transborder data flows o collecting personal details and sending cards to individuals on behalf of other individuals o general spam and privacy issues regarding direct marketing via email using personal information collected from donors.

Advising a health service provider in relation to the inadvertent disclosure of emails containing personal information of one individual to a separate individual.

Advising a national healthcare provider in relation to its negotiation of terms for the design, provision and implementation of a cloud-based relationship management system.

Conducting privacy presentations and training for a reseller in the Victorian utilities sector and assisting the reseller in designing its privacy reform project.

Providing advice to a Victorian government agency concerning its general privacy obligations under the Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic), including:

  • providing detailed advice about what impact the proposed use of cloud computing solutions would have on the agency's privacy obligations;
  • advising on its privacy obligations for promotional projects and information collection forms, drafting general privacy policies, and privacy policies specifically in relation to telecommunication carrier licence obligations, and advising in relation to Victorian Privacy Commissioner audits.

Assisting a Western Australian utility organisation to address aspects of its privacy reform project.

Conducting due diligence reviews of organisations' information and communications technology spend, licences, services agreements and technology requirements, and advising clients on key risks in seeking to acquire or divest those organisations.

Advising a Victorian state sporting club on compliance with privacy requirements when collecting and processing personal information provided to or from its associated clubs in relation to a software application being developed for use by supporters and other individuals associated with the clubs.

Advising and negotiating agreements for a client in the online education sector in implementing an online customer relationship management system with Salesforce.

Assisting business units and procurement teams at one of the major Australian banks to acquire technology systems and services, including website and applications development agreements and compliance with privacy laws, as part of secondments to the bank's internal technology legal team.

Presenting to clients and industry, and advising a large number of clients, about the effect of the changes to the Privacy Act 1988 (Cth) in March 2014, which wer the most significant reforms since the Privacy Act was extended to cover the private sector in 2001.

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