Seven Levers Proven to Grow Client Relationships

Law firms who are successful at growing their relationships are transforming their approach to client service delivery. This webinar will summarise the qualitative data insights from 6,000 legal counsel globally on getting client service right in 2021.

Session agenda

• Data storytelling on what clients want: What happens when your law firm's priorities are misaligned with client expectations? You can wind up with an unsatisfied client. Avoid this scenario with the help of a data presentation powered by Acritas.
• Discussion on the '7 levers': There is no 'one size fits all' approach when it comes to client service. Our panel of law firm leaders will share whether they resonate with the findings presented during the session, and how their firms foster impactful relationships.
• Spotlight on 'collaboration', the biggest lever: One major lever that corporate clients value is none other than their law firm adviser's ability to collaborate effectively. The panel will focus on this particular area in more detail, bringing to light unique use cases that one firm has implemented via the Thomson Reuters HighQ platform.