Recall, Customer Campaigns & Legal Xchange Group: Over-the-Air Updates and Regulatory Management, Hosted by MAPconnected

This session will explore how automotive executives manage over-the-air (OTA) software updates, focusing on defect identification, safety assessment, and regulatory engagement. Participants will benchmark practices around frequency, testing, and communication strategies, with insights on when to escalate issues to National Highway Traffic Safety Administration (NHTSA).

Key discussion points include:

• Defect identification and classification
• Understanding when an OTA issue constitutes a defect
• Frequency tracking and patterns that trigger concern
• Safety assessment and supplier testing
• Approaches to evaluating OTA updates for safety risks
• Supplier testing protocols and effectiveness in detecting potential defects
• Communication strategies
• Internal stakeholder notifications
• Customer messaging balancing transparency and trust
• Coordinating with PR and legal teams
• Regulatory engagement
• Determining when to notify NHTSA
• Disclosure timing and required documentation
• Compliance with global regulatory standards