COVID-19: The Massachusetts Attorney General's Office Issues Emergency Regulations Significantly Limiting Debt Collection in Massachusetts During Pandemic

The rapid spread of the Coronavirus Disease 2019 (“COVID-19”) has caused unprecedented disruptions to the U.S. economy, both at the state and national levels.

On March 10, 2020, the Governor of Massachusetts declared a State of Emergency, imposed stringent social distancing measures, and ordered all “non-essential” businesses to cease in-person operations.¹ While these measures were intended to mitigate the impact of COVID-19, they also have caused many Massachusetts residents to experience significant financial hardships.

During this time of financial hardship occasioned by the COVID-19 pandemic, the Massachusetts Attorney General’s Office (“AGO”) issued a set of temporary regulations, on an emergency basis, prohibiting certain debt collection activities in Massachusetts for the duration of the COVID-19 emergency.² And while the emergency regulations may benefit consumers, they will also significantly impact the business operations of creditors and debt collectors operating in Massachusetts during this challenging period.

The emergency regulations, codified at 940 CMR 35.00, include two operative sections restricting debt collection activities in Massachusetts. Section 35.03 outlines “unfair or deceptive” practices applicable to both “creditors” and “debt collectors,” whereas Section 35.04 outlines additional “unfair or deceptive” practices applicable only to “debt collectors.”³ A “creditor” is defined under the emergency regulations the same way that it is defined under the existing debt collection regulations:⁴ “any person … engaged in collecting a debt owed or alleged to be owed to him or her by a debtor[.]”⁵ The emergency regulations, however, clarify that the term “creditor” encompasses “debt collectors.”⁶ A “debt collector” is defined, in pertinent part, as “any person or business whose principal purpose is the collection of a debt, or who regularly collects or attempts to collect, directly or indirectly, a debt owed or due or asserted to be owed or due another.”⁷

The emergency regulations went into effect on March 26, 2020, and are effective for 90 days following the effective date or until the State of Emergency Period⁸ expires, whichever occurs first.⁹ Section 35.03 of the emergency regulations provides that it is an “unfair or deceptive” practice for any creditor or debt collector to, among other things, (1) initiate, file, or threaten to file any new collection lawsuit; (2) initiate or threaten to initiate any garnishment of wages, earnings, property, or funds for the payment of a debt; (3) initiate, threaten to initiate, or act upon any remedy for the repossession of a vehicle; (4) visit or threaten to visit the household or place of employment of a debtor at any time; or (5) confront or communicate in person with a debtor regarding the collection of a debt in any public place at any time.¹⁰

In addition to those broad restrictions, Section 35.04 goes even further to specifically prohibit a “debt collector” from initiating any communications whatsoever with a debtor by telephone, including automated calls to the debtor’s residence, cell phone, or any other telephone number provided by the debtor as his or her personal telephone number.¹¹ And, while the emergency regulations’ restrictions are far-reaching, the AGO specifically exempted debt collection activities related to debts secured by a mortgage on real property or debt owed by a tenant to an owner of a dwelling.¹²

Although the emergency regulations are temporary, and apply for no more than 90 days unless extended, they create the potential for liability to creditors and debt collectors in Massachusetts — especially those seeking to collect debts related to auto loans and consumer credit cards. Rather than prohibiting certain acts, the AGO has declared those acts to be “unfair and deceptive,” thus creating immediate risk of liability under the Massachusetts Consumer Protection Law.¹³ Thus, creditors and debt collectors in Massachusetts will need to act expeditiously to bring their business operations into compliance with the restrictions imposed under the emergency regulations.¹⁴ We will continue to monitor efforts by the AGO and consumers alike to enforce the emergency regulations.