Desiree Moore and Andy Wright on Crisis Management: Congressional Investigations
In this episode, Desiree Moore and Andy Wright provide a series of quick tips about managing bet-the-company crises, from congressional investigations to data security incidents to C-Suite events and more.
Key Takeaways Where a Client is Called into a Congressional Investigation
- Remember: a client may have flunked the facts, but counsel will not let you flunk the investigation
- When you’re in a hole (i.e., in the face of a potential crisis), the first thing to do is put down the shovel!
- Control communications flow – on-the-record spox need visibility into what is coming and lawyers need to review public statements
- Analyze risk – the legal risk, business risk, communications risk, and political risk – to gauge the seriousness of the matter
- Determine what happened – get your arms around the facts, what the company knows and doesn’t know, and what it needs to know
- Take strategic and tactical pauses before saying anything that could be inaccurate or lead to further scrutiny and investigation
- Map the investigation – develop insights into the partisan dynamics, hometown politics, or policy preferences driving the investigation
- Tell the client’s story – In responding to inquiries, ensure accuracy while looking for opportunities to seize the narrative where possible